Citzen's Charter | Power | Government Of Assam, India
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Government Of Assam Power

Citzen's Charter

  • Power (Electricity) group of subjects was formerly attached to the Planning and Development Department, and Mines and Minerals Department formed a part of Revenue (General) Department. In 1958 these subjects were transferred to a newly constituted department called Power (Electricity), Mines and Minerals Department. Now, Power (Elect.) and Mines and Minerals Departments are functioning as separate Departments, although these two deaprtments have not been bifurcated officially.

    The Power (Elect.) Department, Govt. of Assam is primarily responsible for providing adequate and quality power to the people of the State through the three Utilities - Assam Power Distribution Company Ltd. (APDCL), Assam Electricity Grid Corporation Ltd. (AEGCL), and Assam Power Generation Corporation Ltd. (APGCL). The erstwhile Assam State Electricity Board (ASEB) was unbundled as a reforms measure to form the three utilities on 10th December, 2004 to meet the distinctive power needs of the State.

    There is also a Directorate Level establishment under the Power (Elect.) Department, Government of Assam headed by a Chief Electrical Inspector-cum-Adviser, whose office is situated at the Housefed Complex, Dispur, Guwahati.

    Vision and Mission statement

    • The vision of the Department is to ensure availability of power 24X7 and harness maximum possible renewable energy.
    • Mission is to ensure affordable, quality power supply to every nook and corner of the State, and thereby aiding in the overall progress and welfare of the State

    Details of Business transacted by the Power (Elect.) Department

    • Power (Elect.) Department, Govt. of Assam seeks to achieve its vision and mission by providing necessary support for establishing policy framework for integrated development of power infrastructure in the state by evolving general policies and programmes as well as perspective planning on electricity generated in the state and ensure implementation of the same through various power utilities in public and private sector
    • Oversee the functioning of the power sector in the State, and act as a nodal agency for supervising the functioning of the power sector by directing and monitoring all administrative matters / policy decisions related to the sector.
    • To exercise control over the generation, distribution and transmission of electricity in the state for the general well-being of the people.
    • Administration of the Electricity Act, 2003 and Rules & Regulations in the state through the Inspectorate of Electricity, Assam, the Assam Electricity Regulatory Commission (AERC) and the three Power utilities – APDCL, AEGCL, APGCL. Also, processing and enactment of appropriate state legislation on power policy as may be required from time to time.
    • Liaison with Ministry of Power, Govt. of India, Central Electricity Authority (CEA), Rural Electrification Corporation (REC) and other concerned Departments of Union and State Governments.
    • Take up matters relating to Energy Management, Energy Audit, Conservation of Energy.
    • Make policy decisions for bringing down transmission and distribution losses by technical improvement, and on the other hand bringing in Renovation & Modernisation of power plants. Also providing Government support for expansion of power generation capacity.
    • Champion the cause of power safety and Conservation of Energy and take adequate measures for creation of necessary awareness and bringing about sustainable behavioural change leading to economical consumption of energy.
    • Electrifying every household in the state in a phased manner.
    Details of Clients / Stakeholders:
    1. Civil society
    2. Inspectorate of Electricity
    3. Assam Power Distribution Corporation Ltd.
    4. Assam Power Generation Corporation Ltd.
    5. Assam Electricity Grid Corporation Ltd.
    6. Industries
    7. Educational institutions
    8. Government Departments
    Details of services provided to each client group :
    1. Citizens : Providing electricity facilities to one and all through the Power utility – APDCL.
    2. Inspectorate of Electricity : Approval of various policies, monitoring the implementation of the policies, release of Administrative Approval and Sanctions, approval of their administrative as well as establishment matters, providing infrastructure and logistics.
    3. APDCL : Approval for initiation of new projects, Approval of Annual state funded proposals / projects, Approval of UCs and forwarding those to concerned offices, Release of Administrative Approvals & Sanctions, Approval of implementation of policies, government support in implementing rural electrification and BPL connections.
    4. APGCL : Approval for initiation of new projects, Approval of Annual state funded proposals / projects, Approval of UCs and forwarding those to concerned offices, Release of Administrative Approvals & Sanctions, Approval of implementation of policies, resolving various implementing issues relating to generation projects.
    5. AEGCL : Approval for initiation of new projects, Approval of Annual state funded proposals / projects, Approval of UCs and forwarding those to concerned offices, Release of Administrative Approvals & Sanctions, Approval of implementation of policies, resolving various implementing issues relating to transmission projects.
    6. Industries : Sanction power load above 2 (two) MW to various establishments.

    Availability of Information : Our aim is to achieve the following service delivery / quality parameters :

     
    Sl. No.Names of ServiceConditionsTimelineFeesResponsible OfficerRemarks
    1.Issuing Administrative Approval
    • Proposal with budget provision
    • Submission of authenticated, structurally sound and correct Plan estimate
    • Submission of DPR / Technical sanction in case of projects / schemes
    • Concurrence of Planning & Development Deptt. in case of Plan fund
    • Concurrence of Finance Deptt.
    20 daysNilSmti. Utpala Saikia, A.C.S,
    Joint Secretary, Power (E.) Deptt.,
    4th Floor, Block ‘A’,
    Assam Secretariat, Dispur
    Ph. No. 9435042364
    dy.secy.power@gmail.com
     
    2.Issuing Financial Sanction
    • Proposal containing budget provision under appropriate Head of Account
    • Utilization Certificate of the previous Sanction
    • Submission of Physical and Photographic progress and also photographic evidence of the work
    20 daysNil-Do- 
    3.Issuing ceiling
    • Submission of proposal
    • Copy of Sanction Letter
    • Duly filled up and countersigned Checklist
    • Filled-up Form C-I
    • FoC from Finance Deptt.
    7-10 daysNil-Do- 
    4.Issuing load sanction
    • Proposal with relevant terms and conditions
    • Recommendation from APDCL
    • Approval from Hon’ble Minister, Power
    14 daysNil-Do- 
    5.Granting leave
    • Submission of leave application
    • Receipt of leave admissibility report from A.G.
    7 daysNil-Do- 
    6.Sending pension papers to A.G.
    • Submission of pension papers in respective Forms
    14 daysNil-Do- 
    7.Issuing Promotion orders
    • Submission of papers, including ACRs
    • Clearance from WPT&BC Deptt.
    14 days.Nil-Do- 
    8.Sanction of non-refundable GPF
    • Submission of proposal from concerned office
    • Approval from Pension and Public Grievances Deptt.
    • Submission of proposal to A.G.
    30 daysNil-Do- 
    9.Uploading of Acts / Rules / OMs / CircularsAs and when Gazette Notification is published3 daysNil-Do- 
    10.Issuing information under RTI Act
    • RTI Application
    • BPL Certificate, wherever admissible, for free services
    30 daysRs.10/- in the form of IPO / Bank Draft-Do-If the Application has to be transferred under provisions of Section 6(3) of the RTI Act, 2005, it is done within 5 days of receipt of the same

    Details of grievance redress mechanism and how to access it :

    The Department of Power has a Grievance Redressal mechanism in place, headed by an Officer of the level of Joint Secretary. All citizens / stakeholders may contact the designated Officer for redressal of the grievances providing a clear statement about the same, indicating the background, and information about the officials / channels previously approached for redressal. On receipt of the grievances, those are categorized and time line is fixed. If the grievance is directly related to the Power (Elect.) Deptt., it is redressed within 7 days. And if the grievance is related to the Business organisations, those are forwarded to the respective organisations for redressal within two weeks. The following Officer has been nominated as the Public Grievance Officer in respect of the Power (E.) Deptt. by the AR&T Deptt.:

     
    Name and Designation of the OfficerAddress for correspondenceTelephone No. / Fax / e-mail
    Sri. Mihir Barua, A.C.S.,
    Joint Secretary to the Govt. of Assam
    4th Floor, Block ‘A’,
    Assam Secretariat, Dispur
    m.barua1957@gmail.com
    Ph. No. 9859424234

    Moreover, the public can lodge their grievances online in the CPGRAMS portal – cpgrams-darpg@nic.in.

    Details of grievance redress mechanism and how to access it :

     
    Details of informationName and Designation of the officerAddress / Location of the OfficeTelephone / Fax / e-mail
    Appellate Authority for RTI mattersSmti. Zabin Rahman Ahmed, A.C.S., Secretary4th Floor, Block ‘A’, Assam Secretariat, Dispurzabin.ahmed.18@gmail.com
    Ph. No. 9864048060
    Nodal Officer for vigilance matters, Matters related to Administrative Reforms, Budget mattersSmti. Utpala Saikia, A.C.S,
    Joint Secretary
    4th Floor, Block ‘A’, Assam Secretariat, Dispurdy.secy.power@gmail.com
    Ph. No. 9435042364
    Nodal Officer for Audit matters, Public GrievancesSri. Mihir Barua, A.C.S.,
    Joint Secretary
    4th Floor, Block ‘A’, Assam Secretariat, Dispurm.barua1957@gmail.com
    Ph. No. 9859424234

    Expectations from the clients ::

    The Citizen Charter of the Power (Elect.) Department, Govt. of Assam is a joint effort between the Department and the public to improve the quality of service provided by us and we seek co-operation and support from the public in the following matters :

    • Proposal for release of funds must be timely and should accompany all relevant documents, as per guidelines.
    • Utilisation Certificates of earlier funds released should be released timely to facilitate further releases.
    • All proposals / schemes should be forwarded in prescribed formats with details, as required.
    • Constructive suggestions should be provided to improve the schemes / policies / programmes

    A restructured Website with online services is being prepared and will be available shortly. However, a centralized customer care centre / grievance redressal centre at Helpline No. 1912. is available at our utility APDCL, where the public can lodge their complaints regarding any issue relating to supply of electricity.

    The Power (Elect.) Department is headed by the Additional Chief Secretary to the Govt. of Assam, Sri. Rajiv Kr. Bora, I.A.S. (Ph. No. 0361-2237329, E-mail ID: rajivbora@yahoo.com), whose Office Chamber is at 4th Floor, Block –A, Assam Secretariat, Dispur, Guwahati – 6. He is assisted by the Secretary, Joint Secretaries and ministerial staff in discharging the functions of the Department.

    Review :

    The Citizen’s Charter of Power (Elect.) Deptt., Govt. of Assam will be reviewed annually. Any suggestion in this regard may be sent to:

    Power (Elect.) Department,
    4th Floor, Block ‘A,’
    Assam Secretariat, Dispur, Guwahati - 781006