Power (Electricity) group of subjects was formerly attached to the Planning and Development Department, and Mines and Minerals Department formed a part of Revenue (General) Department. In 1958 these subjects were transferred to a newly constituted department called Power (Electricity), Mines and Minerals Department. Now, Power (Elect.) and Mines and Minerals Departments are functioning as separate Departments, although these two deaprtments have not been bifurcated officially.
The Power (Elect.) Department, Govt. of Assam is primarily responsible for providing adequate and quality power to the people of the State through the three Utilities - Assam Power Distribution Company Ltd. (APDCL), Assam Electricity Grid Corporation Ltd. (AEGCL), and Assam Power Generation Corporation Ltd. (APGCL). The erstwhile Assam State Electricity Board (ASEB) was unbundled as a reforms measure to form the three utilities on 10th December, 2004 to meet the distinctive power needs of the State.
There is also a Directorate Level establishment under the Power (Elect.) Department, Government of Assam headed by a Chief Electrical Inspector-cum-Adviser, whose office is situated at the Housefed Complex, Dispur, Guwahati.
Availability of Information : Our aim is to achieve the following service delivery / quality parameters :
| Sl. No. | Names of Service | Conditions | Timeline | Fees | Responsible Officer | Remarks |
|---|---|---|---|---|---|---|
| 1. | Issuing Administrative Approval |
| 20 days | Nil | Smti. Utpala Saikia, A.C.S, Joint Secretary, Power (E.) Deptt., 4th Floor, Block A, Assam Secretariat, Dispur Ph. No. 9435042364 dy.secy.power@gmail.com | |
| 2. | Issuing Financial Sanction |
| 20 days | Nil | -Do- | |
| 3. | Issuing ceiling |
| 7-10 days | Nil | -Do- | |
| 4. | Issuing load sanction |
| 14 days | Nil | -Do- | |
| 5. | Granting leave |
| 7 days | Nil | -Do- | |
| 6. | Sending pension papers to A.G. |
| 14 days | Nil | -Do- | |
| 7. | Issuing Promotion orders |
| 14 days. | Nil | -Do- | |
| 8. | Sanction of non-refundable GPF |
| 30 days | Nil | -Do- | |
| 9. | Uploading of Acts / Rules / OMs / Circulars | As and when Gazette Notification is published | 3 days | Nil | -Do- | |
| 10. | Issuing information under RTI Act |
| 30 days | Rs.10/- in the form of IPO / Bank Draft | -Do- | If the Application has to be transferred under provisions of Section 6(3) of the RTI Act, 2005, it is done within 5 days of receipt of the same |
Details of grievance redress mechanism and how to access it :
The Department of Power has a Grievance Redressal mechanism in place, headed by an Officer of the level of Joint Secretary. All citizens / stakeholders may contact the designated Officer for redressal of the grievances providing a clear statement about the same, indicating the background, and information about the officials / channels previously approached for redressal. On receipt of the grievances, those are categorized and time line is fixed. If the grievance is directly related to the Power (Elect.) Deptt., it is redressed within 7 days. And if the grievance is related to the Business organisations, those are forwarded to the respective organisations for redressal within two weeks. The following Officer has been nominated as the Public Grievance Officer in respect of the Power (E.) Deptt. by the AR&T Deptt.:
| Name and Designation of the Officer | Address for correspondence | Telephone No. / Fax / e-mail |
|---|---|---|
| Sri. Mihir Barua, A.C.S., Joint Secretary to the Govt. of Assam | 4th Floor, Block A, Assam Secretariat, Dispur | m.barua1957@gmail.com Ph. No. 9859424234 |
Moreover, the public can lodge their grievances online in the CPGRAMS portal cpgrams-darpg@nic.in.
Details of grievance redress mechanism and how to access it :
| Details of information | Name and Designation of the officer | Address / Location of the Office | Telephone / Fax / e-mail |
|---|---|---|---|
| Appellate Authority for RTI matters | Smti. Zabin Rahman Ahmed, A.C.S., Secretary | 4th Floor, Block A, Assam Secretariat, Dispur | zabin.ahmed.18@gmail.com Ph. No. 9864048060 |
| Nodal Officer for vigilance matters, Matters related to Administrative Reforms, Budget matters | Smti. Utpala Saikia, A.C.S, Joint Secretary | 4th Floor, Block A, Assam Secretariat, Dispur | dy.secy.power@gmail.com Ph. No. 9435042364 |
| Nodal Officer for Audit matters, Public Grievances | Sri. Mihir Barua, A.C.S., Joint Secretary | 4th Floor, Block A, Assam Secretariat, Dispur | m.barua1957@gmail.com Ph. No. 9859424234 |
Expectations from the clients ::
The Citizen Charter of the Power (Elect.) Department, Govt. of Assam is a joint effort between the Department and the public to improve the quality of service provided by us and we seek co-operation and support from the public in the following matters :
A restructured Website with online services is being prepared and will be available shortly. However, a centralized customer care centre / grievance redressal centre at Helpline No. 1912. is available at our utility APDCL, where the public can lodge their complaints regarding any issue relating to supply of electricity.
The Power (Elect.) Department is headed by the Additional Chief Secretary to the Govt. of Assam, Sri. Rajiv Kr. Bora, I.A.S. (Ph. No. 0361-2237329, E-mail ID: rajivbora@yahoo.com), whose Office Chamber is at 4th Floor, Block A, Assam Secretariat, Dispur, Guwahati 6. He is assisted by the Secretary, Joint Secretaries and ministerial staff in discharging the functions of the Department.
Review :
The Citizens Charter of Power (Elect.) Deptt., Govt. of Assam will be reviewed annually. Any suggestion in this regard may be sent to:
Power (Elect.) Department,
4th Floor, Block A,
Assam Secretariat, Dispur, Guwahati - 781006